Mentions légales

LEGAL NOTICE – SOLEA TORONTO

Website Publisher

This website, accessible at www.soleatoronto.com, is published by SOLEA TORONTO, a company registered with the Kamer van Koophandel (KvK) under number 98339516.

Business Name: SOLEA TORONTO
Email Address: info@soleatoronto.com
Registration Number: KvK 98339516
VAT Number: NL005325319B96
Director of Publication: Emma D.

Website Hosting

This website is hosted by:

Shopify Inc.
150 Elgin Street, Suite 800
Ottawa, Ontario K2P 1L4
Canada
Website: www.shopify.com

Intellectual Property

All elements on this website (texts, images, graphics, logos, videos, icons, sounds, software, etc.) are the exclusive property of SOLEA TORONTO or are used with permission.

Any reproduction, modification, publication, or adaptation of any part of the website without prior written consent is strictly prohibited.

Liability

SOLEA TORONTO strives to ensure that all information on this website is accurate and up to date.
However, we cannot be held responsible for errors, omissions, or results arising from improper use of the information.

Users access and use the website at their own risk.

Personal Data Protection

SOLEA TORONTO places great importance on the protection of personal data.

Details regarding the collection and processing of personal data can be found in our Privacy Policy available on our website.

In accordance with the General Data Protection Regulation (GDPR – EU 2016/679), you have the right to access, correct, object to, and delete your personal data.

All requests can be sent to:
📧 info@soleatoronto.com

Applicable Law

These legal notices are governed by the laws of the Netherlands and the European Union.

In the event of a dispute, jurisdiction lies with the courts of the registered office of SOLEA TORONTO.

Customs & Import Duties

For international shipments, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Additional carrier fees

These charges are determined by local authorities and are not controlled by SOLEA TORONTO.

PRIVACY POLICY – SOLEA TORONTO

SOLEA TORONTO considers the privacy of its customers a top priority.
We take all necessary measures to protect personal data in accordance with GDPR regulations.

1. Information We Collect

  • Name, email, and contact details
  • Billing and shipping address
  • Payment information
  • Purchase history and product preferences
  • Technical data (browser, device, IP address, cookies)

2. Purpose of Data Collection

  • Processing and delivering orders
  • Customer communication
  • Improving user experience
  • Complying with legal and tax obligations

We never share personal data for commercial purposes without explicit consent.

3. Data Storage & Security

Data is stored securely on GDPR-compliant servers.
Access is limited to authorized SOLEA TORONTO personnel only.

4. Cookies

We use cookies to improve your browsing experience.

You can disable cookies through your browser settings.

5. Your Rights

You have the right to:

  • Access your data
  • Correct your data
  • Delete your data
  • Object to processing
  • Data portability

Requests can be sent to:
📧 info@soleatoronto.com

COOKIE POLICY – SOLEA TORONTO

1. What is a Cookie?

A cookie is a small file stored on your device to improve your browsing experience.

2. Types of Cookies Used

  • Essential cookies
  • Analytical cookies
  • Marketing cookies

3. Consent

Upon your first visit, a cookie banner will appear allowing you to accept or manage preferences.

4. Cookie Management

You can modify your browser settings at any time.

For more information:
📧 info@soleatoronto.com

RETURN POLICY – SOLEA TORONTO

1. General Conditions

By placing an order, you agree to our return policy.

2. Return Period

Returns must be requested within 14 days of receiving the order.

3. Product Condition

Items must be:

  • Unused
  • Unworn
  • In original packaging

4. Return Procedure

Send an email to: info@soleatoronto.com including:

  • Order number
  • Reason for return
  • Photo (if damaged)
  • Contact details

5. Refunds

Refunds are processed within 30 days after approval. 

Returns & Policy Enforcement

To maintain product quality and operational efficiency:

  • Returns must meet all eligibility conditions (unused, unworn, original packaging)
  • Requests outside the return window will not be accepted
  • SOLEA TORONTO reserves the right to refuse returns that do not comply with the policy

This ensures fairness and sustainability while maintaining high service standards.

6. Costs

Return shipping costs within the legal period are covered by us.

7. Exceptions

  • Defective products → replacement sent free of charge
  • Repeated errors → full refund
  • Orders cannot be cancelled after confirmation

SHIPPING POLICY – SOLEA TORONTO

1. Processing Time

1–3 business days.

2. Delivery Time

8–12 business days after dispatch.

3. Shipping Costs

All orders are shipped free of charge, with no minimum purchase required.

4. Ordering Process

Product → Cart → Checkout → Payment (SSL secured)

5. Environmental Responsibility

We combine shipments to reduce costs and environmental impact.

Contact

For any questions:
📧 info@soleatoronto.com